Notice of Non-Discrimination
'Ohana Health Plan complies with applicable Federal civil rights laws and does not discriminate, exclude people, or treat people differently because of race, color, national origin, age, disability or sex.
'Ohana Health Plan provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
'Ohana Health Plan provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact 'Ohana Health Plan toll free: 1-888-846-4262 (TTY 711).
If you believe that 'Ohana Health Plan has failed to provide these services or discriminated in another way, you can file a grievance with:
1557 Coordinator
P.O. Box 31384
Tampa, FL 33631
Phone: 1-888-318-0427 (TTY: 711)
Fax: 1-866-388-1769
Email: SM_Section1557Coord@centene.com
You can file a grievance in person or by mail or fax. If you need help filing a grievance, our 1557 Coordinator is available to help you.
You can also file a grievance with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at: www.hhs.gov/ocr/office/file/index.html.
For Medicaid Plans:
(English) Do you need help in another language? We will get you a free interpreter. Call 1-888-846-4262 (TTY: 711).
繁體中文 (Chinese) 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-888-846-4262 (TTY: 711).
(Chuukese) En mi mochen emon chon awewe/chon chiaku non pwan ew fos? Sipwe angei emon chon chiaku esapw kame. Kekkeri 1-888-846-4262 (TTY: 711).
(French) Vous avez besoin d'aide dans une autre langue? Nous vous trouverons un interprete gratuitement. Appelez le 1-888-846-4262 (TTY: 711).
(German) Benbtigen Sie Hilfe in einer anderen Sprache? Wir stellen Ihnen kostenlos einen Dolmetscher zur Verfugung. Sie erreichen uns unter: 1-888-846-4262 (TTY: 711).
(Hawaiian) Pono 'oe i ke kokua ma ka 'olelo 'e a'e? E loa'a ia makou kahi unuhi 'olelo unuhi 'olelo. E kelepona ia 1-888-846-4262 (TTY: 711).
(llocano) Masapulmo kadi ti tulong iti sabali a lengguahe? lpaayandaka iti libre nga interpreter. Umawag iti 1-888-846-4262 (TTY: 711).
日本語 (Japanese) 注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1-888-550-5252 (TTY 711) まで、お電話にてご連絡ください。주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-888-550-5252 (TTY 711) 번으로 전화해 주십시오.
한국어 (Korean) 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-877-374-4056 (TTY 711) 번으로 전화해 주십시오.
(Marshallese) Kwoj ke aikuj jiban kin bar juon kajin? Kim naj lewaj juon riukok ejellok wonnen. KOrlok 1-888-846-4262 (TTY: 711).
(Samoan) O e manaomia se fesoasoani i se isi gagana? Matou te sueina se faaliliu upu e le totogiina. Vala'au le 1-888-846-4262 (TTY: 711).
(Spanish) Necesita ayuda en otro idioma? Le conseguiremos un interprete gratuito. Llame al 1-888-846-4262 (TTY: 711).
(Tagalog) Kailangan ba ninyo ng tulong sa ibang wika? lkukuha namin kayo ng libreng tagasalin. Tumawag sa 1-888-846-4262 (TTY: 711).
(Tongan) 'Oku ke fiema'u tokoni 'i ha toe lea kehe? Te mau 'omi ta'etotongi ha tokotaha fakatonulea. Taki he 1-888-846-4262 (TTY: 711).
Tiếng Việt (Vietnamese) CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-888-846-4262 (TTY: 711).
(Visayan) Nagkinahanglan ka bag tabang gikan sa laing pinulongan? Hatagan ka namo og libreng tighubad. Tawag sa 1-888-846-4262 (TTY: 711).