Skip to Main Content

On June 20, 2024, UnitedHealth Group issued a press release offering an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. While the investigation to determine whose data is impacted is not yet complete, UnitedHealth Group has started the process to notify impacted customers and shared a website that provides additional information. UnitedHealth Group continues to offer credit monitoring and identity protection services, as well as a dedicated contact center to address questions. You can learn more about the support resources by visiting Change Healthcare Cyberattack Support and/or by reaching out to the contact center at 1-866-262-5342 with any questions.

How to Register

Registering for PaySpan Health is quick and easy. Online enrollment takes about 10 minutes. During this process, you will set up a brief profile of your practice, specify bank accounts (multiple accounts if desired) and indicate other preferences for management of checks, EFTs, ERAs or online presentment of claim payment information.

Please follow these steps to register:

Providers will be prompted to enter their TIN, NPI and billing ZIP code as a prerequisite for EFT & ERA registration. A match on all three components will result in the ability to register without having to contact the payer or PaySpan Provider Services.

The existing "legacy" registration process will resume if the match on TIN, NPI and billing ZIP code occurs. A registration code is created internally and will not be displayed to the provider during the registration process. PaySpan will automatically register all available registration codes for providers if multiple registration codes exist for the TIN, NPI and billing ZIP code match.

You will receive an email from PaySpan Health upon completing registration. In a few days, you will need to verify with your bank that a minimal deposit has been made by PaySpan Health. This deposit amount will be used to confirm your electronic payments are set up. The deposit does not need to be returned to PaySpan Health. Once your test deposit has been confirmed, all subsequent payments will be sent electronically.

If you have any questions about the registration process, please contact PaySpan Health via email or by phone at 1-877-331-7154.