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WellCare will be performing maintenance on Saturday, December 21, from 6 P.M. EDT to 8 A.M. EDT the next day. You might not be able to access systems or fax during this time. We are sorry for any issues this may cause. Thank you for your patience. If you need assistance, contact us.

Provider Portal Now with Improved Live Chat

June 15, 2021

Dear Provider,

Get help when you need it with our live Chat support feature. Our Secure Provider Portal offers live Chat, the fastest and easiest way to reach us when you have questions. If you would like more information about live chat on the provider portal, please contact your provider representative.

Quickly access live Chat from these additional pages:

  • Provider home page
  • Care management home page (Authorizations)
  • Claims main page
  • Claims > Appeals/Disputes page

Download the attached helpful flyer for more information.