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On June 20, 2024, UnitedHealth Group issued a press release offering an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. While the investigation to determine whose data is impacted is not yet complete, UnitedHealth Group has started the process to notify impacted customers and shared a website that provides additional information. UnitedHealth Group continues to offer credit monitoring and identity protection services, as well as a dedicated contact center to address questions. You can learn more about the support resources by visiting Change Healthcare Cyberattack Support and/or by reaching out to the contact center at 1-866-262-5342 with any questions.

New Member Quick Tips

We Want to Make Things Simple

Here is everything you need to get started.

We know that choosing a health plan is an important decision for you. We appreciate the trust you have placed in us to help manage your health care needs. We also know you have received a lot of information about your new plan.

Our Customer Service representatives are a phone call away. They are dedicated to helping you get access to the right care. Do not hesitate to pick up the phone and give us a call. The phone number is on the back of your member ID card.

We wish you good health. We look forward to serving you.

Top Tips

1. Carry Your ID CardShow your new member card to doctors. Also show it to other health care workers when you visit them.

2. Pick a ProviderEvery member should have a primary care provider (PCP). What is a PCP? A PCP is your personal doctor who helps manage all of your health care needs

3. Check the Preferred Drug ListYour health plan may include drug coverage. If so, check the list to find out which medicines are covered by your plan.

4. Preventive Screenings and Annual Wellness VisitAnnual wellness visits and screenings can help you avoid illness. Both are available at no cost to you. Be sure to schedule these visits with your doctor.

5. Use the NetworkUse doctors and other provider in your plan's network. Staying in the network can save money. Check our Find a Provider tool for doctors in your area.

6. Register for a Secure AccountRegistration lets you access the member section of the Web site. You can:

  • Change your doctor
  • Order a replacement member ID card
  • And more

7. Use the 24-Hour Nurse Advice LineHave health questions? Nurses are available for you to call. They are happy to help you. The phone number is on the back of your member ID card.

8. Get Help for Serious Health IssuesNeed help with chronic conditions such as asthma or diabetes? Call us. A member of our Care Management team can help you get care.

9. If Your Information ChangesLet us know if:

  • Your address needs updating
  • Your personal information changes